Services

Six lines of service for a smooth port call.

From the first pre-arrival message to the last signed document, we take care of every detail with clear information and presence on the quay.

General Ship Agent

We run the entire port call: appointment, pre-arrival, authorities — ANVISA (Brazilian health surveillance agency), Federal Revenue Service (Receita Federal), Federal Police (Polícia Federal) and the Brazilian Maritime Authority (Capitania dos Portos) — berthing, operations, DA and final accounts. One point of contact, clear communication and timely reports at every stage.

  • Pre-arrival, free pratique and authority clearances
  • 24/7 follow-up of berthing and operations
  • Transparent proforma and disbursement account

Husbandry Attendance

We take care of the daily needs on board with attention to detail: provisions, fresh water, laundry, technicians on board, waste removal, medical care and hospital support when needed.

  • Provisions, fresh water and on-board services
  • Medical, dental and hospital care
  • Waste collection and technical services

Protective (Owners) & Charterer's Agent

Full commitment with the owner's interest.

We act as your eyes in port, protecting the interests of the owner or charterer: laytime monitoring, follow-up of operations, document checks and objective reports for quick decisions.

  • Laytime, NOR and SOF monitoring
  • Photo reports of operations
  • Liaison with the nominated agent and terminals

Bunkering Coordination

We organize bunker operations safely and predictably: barge nomination, operational windows, quantity and quality follow-up and a complete record of the operation.

  • Scheduling with barges and terminals
  • On-site follow-up of the operation
  • BDN documentation and sampling

Crew Change

We look after the people on board: sign-on and sign-off, visas and immigration documents, transfers, lodging and flights, with care for crew wellbeing in line with our commitment to the Neptune Declaration.

  • Sign-on and sign-off of crew members
  • Visas, immigration documents and letters of guarantee
  • Transfers, hotels and airport support
  • Flight coordination and crew logistics
  • Medical assistance when needed

Spare Parts

We receive spare parts by airfreight or sea freight, handle urgent customs clearance and releases with the authorities, and transport them to every port in Brazil for delivery alongside or on board.

See Spare Parts page
  • Receipt of cargo by airfreight or sea freight
  • Urgent customs clearance and releases with the authorities
  • Transport to every port in Brazil after release
  • Delivery alongside or on board the vessel
  • Status tracking and complete documentation

We also handle

Beyond our six main lines, our team coordinates the extra services a port call often needs.

Financial Agent

PDA analysis and control on behalf of charterers.

Cash to Master

Cash delivered on board, safely and documented.

Hold cleaning & underwater services

Coordination of hold cleaning, diving and hull work.

Certificate renewal

Follow-up of vessel certificate renewals with the authorities.

Hold & draft surveys

Coordination of hold inspections and draft surveys.

Garbage & sludge disposal

Collection of garbage and sludge with licensed providers.

Provisions, stores & materials

Delivery of provisions, stores and materials alongside.

Bulk carrier being loaded with grain by a shiploader at a port terminal

How we work

A simple flow, from first contact to final accounts

  1. 1Appointment and proformaWe receive the port call details and send a detailed proforma within hours.
  2. 2Pre-arrivalDocuments, authorities and terminal lined up before the vessel arrives.
  3. 3In-port attendanceAn agent on site, concise updates and immediate handling of the unexpected.
  4. 4ClosingSOF, reports and a disbursement account with all supporting documents.

Tell us what your vessel needs.

We'll put together the right proposal for the port and the type of operation.